Effective Date: July 1 2026 At Chateau Civil ("the Villa," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, submit an enquiry, make a reservation or communicate with us. By using our website, you acknowledge that you have read and understood this Privacy Policy. 1. Information We Collect We may collect the following categories of personal information: Personal Identification Information *Full name *Email address *Telephone number *Mailing address *Country of residence *Nationality (where required for booking) *Reservation Information *Arrival and departure dates *Number of guests *Guest names *Special requests *Event details *Dietary preferences *Booking history Payment Information Payments are processed through secure third-party payment providers. We may receive limited payment information such as: *Payment confirmation *Transaction ID *Payment status *Amount paid We do not store complete credit or debit card numbers on our servers. 2. Information Collected Automatically When you browse our website, certain information may be collected automatically, including: *IP address *Browser type *Device information *Operating system *Pages viewed *Time spent on pages *Referral website *Date and time of access This information helps us improve website performance and user experience. 3. Cookies Our website may use cookies and similar technologies to: *Remember user preferences *Improve website functionality *Analyze website traffic *Measure marketing effectiveness *Enhance user experience You may disable cookies through your browser settings; however, some website features may not function properly. 4. How We Use Your Information We use your information to: *Respond to reservation enquiries *Confirm reservations *Process payments *Communicate before, during and after your stay *Provide guest services *Personalize your guest experience *Send booking confirmations and invoices *Improve our services *Maintain security *Detect fraud *Comply with legal obligations *Respond to emergencies affecting guest safety 5. Information Sharing We do not sell, rent, or trade your personal information. We may share your information only when necessary with trusted service providers, including: *Payment processors *Property management software providers *Website hosting providers *IT support providers *Housekeeping and guest services (where necessary) *Legal or governmental authorities where required by law Each provider is expected to maintain appropriate safeguards for your information. 6. International Guests Because we welcome guests from around the world, your information may be transferred, processed, or stored in countries other than your own. Where appropriate, we take reasonable measures to ensure your information receives an appropriate level of protection. 7. Data Security We implement reasonable administrative, technical and physical safeguards designed to protect your personal information against: * Unauthorized access * Loss * Misuse * Disclosure * Alteration * Destruction While we strive to protect your information, no electronic transmission or storage method is completely secure. 8. Data Retention We retain personal information only for as long as necessary to: * Complete your reservation * Fulfil contractual obligations * Meet accounting and tax requirements * Resolve disputes * Enforce our agreements * Comply with applicable laws Once no longer required, information is securely deleted or anonymized where practical. 9. Your Privacy Rights Depending on applicable law, you may have the right to: * Access your personal information * Correct inaccurate information * Request deletion of your information * Restrict certain processing * Object to certain uses * Withdraw consent where processing is based on consent * Request a copy of your personal information Requests will be handled within a reasonable timeframe and in accordance with applicable laws. 10. Children's Privacy Our website and services are not intended for individuals under the age of 18 making independent reservations. We do not knowingly collect personal information from children without the consent of a parent or legal guardian. ​11. Security Cameras For the safety and security of our guests, staff, and property, portions of the exterior of Chateau Civil may be monitored by security cameras. Security cameras are never installed inside guest bedrooms, bathrooms, or other private interior spaces intended for guest privacy. Recorded footage may be used solely for security, safety, insurance, or legal purposes. 12. Legal Compliance We may disclose personal information if required to: * Comply with applicable laws * Respond to lawful requests from public authorities * Protect the rights and property of Chateau Civil * Protect guests, employees, contractors, or the public * Prevent fraud or criminal activity 13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any revisions will become effective upon publication on this website. The Effective Date at the beginning of this Privacy Policy will indicate the most recent revision. 14. Contact Us If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: Email: chateaucivil@gmail.com ​ Consent By accessing this website, submitting an enquiry, making a reservation or using our services, you acknowledge that you have read, understood and agree to this Privacy Policy.