rental policy

Reservation/Booking Policy

 

1. All bookings must be pre-approved.

2. A three night minimum stay is required for accommodation.

3. Venue rental is subject to availability, applicable fees and compliance with the Chateau Civil's terms and conditions.

4. Approved event details, including date, time, guest capacity and event type, must be confirmed prior to the rental.

 

Payment Policy - Accommodation

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1. A thirty percent (30%) non-refundable deposit for accommodation is due upon your booking approval. This amount will be applied to your total accommodation fee.

2. Accommodation payment balance (70%) is due seven (7) days before your check -in date or by the due date specified in your confirmation email to maintain your reservation.

 

Payment Policy - Venue Rental (Events)​

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1. A fifty percent (50%) non-refundable deposit for venue rental is due upon your booking approval. This amount will be applied to your total venue rental fee.

2. Venue Rental payment balance (70%) is due fifteen (15) days before the event date or by the due date specified in your confirmation email to maintain your reservation.

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All Bookings

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1. Property Protection - For all bookings, a refundable security deposit is required and is calculated at 10% of the total fee or a minimum of $150 USD. The security deposit is held separately from your accommodation/venue booking payment and is not applied toward your balance. The security deposit may be used to cover documented damage, missing items, excessive cleaning, misuse of the property, policy violations or other authorized charges incurred during your stay. This refundable security deposit can be made anytime before or on the final balance due date.

2. Following a satisfactory post-departure inspection, the security deposit will be refunded. Depending on your financial institution, this refund may take several business days to appear in your account.

3. Professional Cleaning and Turnover

*Fees are calculated based on the booking type selected and will be reflected on your Reservation Proposal.

 

Payment Card & Reservation Name Policy

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1. For online payments on our website, the name provided on the reservation should match the name of the cardholder making the payment. Payments made using a card belonging to another person may be accepted at the property’s discretion and may require additional verification of the cardholder and/or the guest making the reservation.

2. The property reserves the right to request reasonable documentation to verify the identity of the guest and/or payment cardholder before confirming or honouring a reservation.

3. The person making the reservation must be authorized to use the payment method provided and is responsible for ensuring that all information submitted is accurate.​​​

 

Guest Verification & Third-Party Payment Policy

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1. The primary guest making a reservation may be required to provide a valid government-issued photo identification document for identity verification.

2. Where the payment card is registered to a person other than the primary guest, additional verification may be required. The property may request identification from the cardholder and/or other reasonable documentation confirming that the payment has been authorized by the cardholder.

3. The name on the reservation, payment information and identification provided must be consistent with the information supplied during the booking process. Reservations may be subject to additional verification where information does not match or where the property reasonably requires confirmation of the guest's identity or authorization to use the payment method.

4. A valid government-issued photo ID must be presented upon arrival for verification. The property reserves the right to decline check-in where required identification cannot be provided or where the identity of the registered guest cannot be reasonably verified.

 

Arrival and Departure Policy

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1. Accommodation check in time - 2:00 pm.

2. Accommodation check out time - 11:00 am. Late check out is subject to availability.

3. Venue access time for set up and break down will depend on the type of booking requested and will be provided in the Booking Confirmation email.

 

Guest Responsibilities Policy

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1. Guests are responsible for any missing items, excessive soiling, damages or repairs resulting from misuse during their stay.

 

Cancellations and Refund Policy

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1. All notices of cancellation must be made in writing.

2. The thirty percent (30%) deposit for accommodation due upon booking is non-refundable.

3. Refunds for the seventy percent (70%) portion of the accommodation fee will be submitted for processing within 48 hours of the cancellation request approval.

 

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